Trade Facilitation


Promote expansion enabling infrastructure and supply chain efficiency

As a port owner and manager, NQBP seeks to implement strategies and actions to create growth and promote a conducive environment for private sector investment, to unlock the economic and strategic value within our port assets.

Working with government, we will continue to facilitate development opportunities and coordinate the delivery of staged expansion of our ports, in a sustainable manner.

Supply Chain Efficiency


NQBP is committed to developing a depth of understanding of our customers’ supply chains and the markets in which they operate, while keeping well abreast of commodity price movements – particularly coal – which represents 81 per cent of our trade activity.

Improvements to support supply chain efficiencies, such as upgrades to port offloading facilities and upgrades to road infrastructure, make our ports more attractive to potential customers and support the economic development of Queensland.

Transport studies show that the Port of Mackay offers a competitive cost option for road transportation of general freight and breakbulk cargo to and from the northern Bowen and Galilee Coal basins. The port is also well serviced by heavy haulage transport trucking and crane firms.

In a further boost for the Port of Mackay’s supply chain, the State Government is providing $1.2 billion over five years for improvements to road and bridge infrastructure in the region. Along with other State Government initiatives – such as the $28 million project to replace two bridges at Vines Creek and the Mackay Ring Road Stage 1 project – the Eton Range upgrade project supports NQBP in securing current throughput and will also help facilitate trade growth into the future.

Additional investigations by NQBP into supply chain efficiencies have focused on how to drive value across the whole supply chain, from both a marine and land transport perspective and a focus on delivering improved marine operations efficiencies for ships servicing the Port of Hay Point.

Essential Port Expansion
Enabling Infrastructure


Deliver essential port expansion enabling infrastructure

Wharf 1: NQBP has invested $1.21 million to upgrade Wharf 1 at the Port of Mackay. Marine piling tape and jackets were fitted to the wharf’s 330 piles forming a protective barrier system to shield the piles from the harsh marine environment, for at least the next 25 years. In a first-of-its-kind project in the Port of Mackay, a temporary floating pontoon built from more than 500 plastic blocks was connected and placed underneath the wharf during the upgrade, allowing easier access to the piles.

Southern Breakwater: The Port of Mackay Southern Breakwater suffered significant damage as a result of Tropical Cyclone Dylan in January 2014. Repairs and further upgrades to increase the resilience of the breakwater against future weather events were completed at a combined total project cost of $17.6 million. While the majority of work was undertaken in the 2014-15 financial year, the project was completed and officially reopened to the public in August 2015. The occasion was marked by a NQBP coordinated community event.

Northern and Middle Breakwaters: Along with the Southern Breakwater, the Northern and Middle Breakwaters were also damaged in the cyclone. Rectification works commenced on the Northern Breakwater in November 2015 and the Middle Breakwater in May 2016. Combined, the repairs and upgrade works are expected to cost $6.7 million and be completed in August 2016.

Port Planning and
Development Assessment


During 2015-16, NQBP prepared infrastructure plans for the ports of Hay Point, Mackay and Weipa, and provided necessary information and support to the Department of State Development for the Abbot Point Master Plan.

NQBP published Sustainable Port Development Guidelines in February 2016. These guidelines outline detailed standards and requirements for any approved development undertaken within NQBP’s port precincts. The guidelines have been prepared to ensure a high standard of new development on NQBP land, and encourage the incorporation of sustainable development principles and innovative design into new developments.

2015-16 NQBP assessment of development applications

Total No. of Assessments or Approvals

Marine Pilots


NQBP’s port pilotage service enhances customer focus and supply chain coordination activities across the ports of Mackay and Hay Point.

Safety is NQBP’s first priority and marine pilots are critical to ensuring safe and efficient port operations. NQBP continues to lead the way in pilot competence and safe pilotage and has developed the only compulsory training and development program for pilotage in Australia, in consultation with Maritime Safety Queensland.

Vessels entering and leaving the Port of Mackay are now escorted by a pilot launch vessel in an effort to improve port security and eliminate any potential safety risks with regard to small vessel interaction in the Mackay harbour.

In April 2016, NQBP implemented a fatigue management system which allows instant reporting and tracking of NQBP pilot fatigue. Through this system, NQBP is able to continuously monitor our pilots’ fatigue.

In 2015-16, an innovative new pilotage and tugboat system was implemented at the Port of Hay Point and resulted in a time saving of about 38 minutes per changeover of ships. This initiative has also saved about 2,200 litres of tug bunkers per ship visit, and when the terminal is operating at or is near capacity, this unlocks 700,000 tonnes of additional terminal capacity.

Customer Relationships


Focusing on Customer Relationships

NQBP strives to be a service-based organisation that places high importance on building strong customer relationships. To continue to improve customer service, NQBP conducts regular surveys to help measure our effectiveness as a port operator and identify areas for improvement. The survey is conducted every two years, and is run by an external agency.

The 2016 survey started in June and is expected to be finalised in the second quarter of 2016-17. Findings from this survey will be benchmarked against the results of the 2014 customer survey, to provide a greater understanding of customer service delivery.

Port Marketing across Business, Industries and Logistics Groups

NQBP regularly takes part in industry-led engagement activities, which provide valuable opportunities for our management and commercial leaders to interact with customers and industry peers. In 2015-16, NQBP participated in a range of activities through which we were able to promote and market the work and achievements of the organisation. NQBP will continue to remain visible industry leaders within the logistics sectors in which we operate, as well as across industries where we see potential for new trade opportunities through our ports.